We are glad to bring our customers great value and service. That’s why we provide free shipping from our Fulfillment Center in California by UPS and USPS.
As of now, we’re delivering to the United States only.
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Yes, you can write your business address in your order details if it’s more convenient to you.
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Within 14 days of receiving the parcel, you can ask us for:
Full refunds are not available under the following circumstances:
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Yes, you can! Kindly Contact Us form to discuss the details with us.
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
We travel and source the most uniquely effective single-ingredient Mediterranean beauty staples and accessories. Our products are simple – cold-pressed oils, exquisite & potent hydrosols, a rare hypoallergenic clay and handmade beauty accessories. We work directly with our artisans in the Mediterranean to source all of our ingredients and accessories, and support ancient crafts & the families behind them.
We package our single-ingredient products in hand blown glass we make & use sustainably grown cork closures. Our handmade accessories do not alter the pH of your skin or your ingredients, and they bring peace and joy to the touch.
Our ancient methods of producing facial oils and flower waters do not require any preservatives, yet our products are shelf stable, staying fresh for a very long time.
By traveling the world and doing things in the most difficult way we want to share with you and your customers ancient beauty staples – simple, complex and incredible effective. When done right, there is nothing more complex that real simplicity.
~ With love, Kate |