We are glad to bring our customers great value and service. That’s why we provide free shipping from our Fulfillment Center in California by UPS and USPS.
As of now, we’re delivering to the United States only.
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Yes, you can write your business address in your order details if it’s more convenient to you.
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Within 14 days of receiving the parcel, you can ask us for:
Full refunds are not available under the following circumstances:
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Yes, you can! Kindly Contact Us form to discuss the details with us.
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
Mirage Pet Products got it’s origins in El Monte, California in 1957 at a belt factory. A belt customer brought in a dog collar and requested that the belt factory add some crystals. The rest is pet industry history. Six generations of family have helped make Mirage Pet Products what it is today. Focusing on quality over quantity, we make as much as we can in our small factory in southern Missouri and we sure have a lot of fun while doing it!
My dog hates it when I remove his collar - it's his identity! His old one (nearly 8 years old!) was an old friend to him. This collar is great, easy to size, and put on. He loves this one. Only downside on the color we chose is it does get dirty and needs to be cleaned more than his old collar.
Love this collar for my pup! She’s been wearing hers for a few months now and it’s still holding up. She’s a 20 lb golden doodle and still has a long way to grow in with the collar. This manufacturer has a long of color and design options. I’ll definitely be buying more in the future!
This is a sturdy collar. Great material quality, I can see this lasting a long time. Easily adjusted. For the price it can’t be beat.
I am so pleased with this collar! It seems durable and well made.
I love the grey houndstooth color. I ordered two of these. The collars fit the dogs perfectly. My poodle mix has had his for about a month now and it still looks like it is brand new. They are durable, sturdy and adjustable. Thumbs up!