Hideaway Duffel – Heather Gray

Hideaway Duffel – Heather Gray

4.8
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FREE 4-Day Delivery
If you order within 2 hours 0 mins
Arrives by Wednesday, Apr 3
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Ready to ship | Fast shipping & Free returns
Shipping & Delivery

How much does shipping cost?

We are glad to bring our customers great value and service. That’s why we provide free shipping from our Fulfillment Center in California by UPS and USPS.

What countries are you delivering to?

As of now, we’re delivering to the United States only.

How can I track my parcel?

Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.

Can you ship my order to a business address?

Yes, you can write your business address in your order details if it’s more convenient to you.

Can you ship my order to a PO Box address?

Yes, you can select delivery to a PO Box if it’s more convenient to you.

Can you ship my order to APO or FPO military addresses?

Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.

What happens to my parcel if it is delivered while I’m not there?

Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.

Refunds & Returns

Can I cancel my order?

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.

Can I get a refund if something is wrong with my order?

Within 14 days of receiving the parcel, you can ask us for:

  • A full refund if you don’t receive your order
  • A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
  • A full or partial refund if the item is not as described

Full refunds are not available under the following circumstances:

  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.

Can I return an item for an exchange instead of a refund?

Yes, you can! Kindly Contact Us form to discuss the details with us.

Can I return my purchase?

All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.

If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

Are there any items I can’t return?

Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:

  • Face and body products if opened, used, or have a broken protective seal
  • Underwear if the hygiene seal is not intact or any labels have been broken
  • Swimwear if the hygiene seal is not intact or any labels have been broken
  • Pierced jewellery if the seal has been tampered with or is broken
Designed for stress-free travels with pets
Pets can be the best travel companions, but they also experience a lot of fear when outside of their comfort zone. The Hideaway Duffel is designed to help keep pets safe, healthy & secure.
Thoughtfully Designed
Convenient Three-Way Mesh Entry
The three mesh sides provide your pet with ample ventilation during your travels, which is extremely important. The top-loading design is convenient for loading cats.
Pet-Approved
Help Reduce Your Pet’s Travel Stress
The Hideaway Duffel keeps your pet comfy and cozy while reducing the amount of stimuli they receive, for less fear, anxiety, and stress while traveling.
For pets’ security and comfort
Excellent travel experience
Award-winning product
The Hideaway™ Duffel Pet Carrier was awarded 2017 Best New Product for Pet Fear, Anxiety, & Stress by the organization Fear Free Pets.
Easy to clean & wash
Wash the poly fleece baseliner effortlessly in the washing machine. The coated polyester woven fabric exterior is easily cleaned with soapy water.
Super convenient pocket
Easily carry your pet’s treats, medications, waste bags, and other essentials in the ergonomic side pocket of this premium carrier bag.
Perfectly sized & portable
Dimensions 17″L X 12″H X 10″W, with the max load of 16lbs, it’s AIRLINE APPROVED! Compliant with major airlines’ in-cabin carry-on regulations.
Easy access to your pet
For optimal stability in motion, connect your pet’s harness to the interior clip. Also, you can zip the privacy covers shut to close out distractions or unzip them during downtime to talk to your pet.
Ultimate Comfort & Protection
Frequent travelers know that comfort and protection are must for their pets. That’s why this carrier is made with a water-resistant coated polyester canvas exterior and “fur catch free” silky interior lining. Patent sound barrier minimizes pet’s travel anxiety and shields pet’s sensitive hearing from elevated environmental noise.
About Prefer Pets

My husband and I started Prefer Pets in 2006 on an afternoon drive to Victory Park in Pasadena CA, to spend a lovely Saturday with our 2 pekes, Button and ShoSho. On our way there, our boy Button escaped from the carrier that we had bought at a pet box store and proceed to play with us by running around on the floor of the car, ducking under the car seats, and finally wedging himself behind the brake pedal (Button being a tiny 3 months old at the time). Luckily, we were able to stop the car without any injury.This is when we knew we need to have a better carrier to travel safely with our 2 fur-kids.

From our first carriers, original duffel and original backpack, created with features and functions that we wished we had on that day, we have persistently evolve the designs of our bags based on feedbacks and pressure points from real customers and from our own journeys with Button and ShoSho as they grew older. Every Prefer Pets product that we make, it is with the thought of what we would want ourselves in term of mindful designs, quality material & construction, and customer service when we were buying pet products for Button and ShoSho.

Today, we proudly remain a family business and are still based in Southern California, and while our little boy and little girl are no longer with us, we are committed to continue making quality travel carriers for pets and the people who loves them, for enjoying life’s journey with their own Buttons and ShoShos.

Designed In
Rancho Cucamonga, California
Established
2006
Brand values
Small Batch

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4.8
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